Last updated: 14 November 2026
We want every student to feel the money was well spent. This policy explains when a refund is possible. It is part of our Terms & Conditions.
1. 7-day refund for unused services
You can ask for a full refund within 7 days of payment if you have not started using the service. "Started using" means, for example, that an AI interview has begun, a live mock has taken place, a CV or LinkedIn report has been generated, or a PDF has been downloaded.
2. Service-by-service rules
| Service | Refund rule |
|---|---|
| Question bank PDF | No refund once downloaded (digital content delivered instantly). If the file is damaged or will not open, we send a working copy. |
| Single AI mock interview | Refundable within 7 days if not started. Not refundable once the interview starts. An interview that fails because of our technical fault is not counted and the credit is returned. |
| AI Mock Ladder | Refundable within 7 days if no attempt has been used. After that, no refund for used or unused attempts. |
| Live mock interview | Refundable within 7 days if not yet booked or attended. One free reschedule if you tell us at least 24 hours before. No refund for a missed session (no-show). If our coach cannot attend, we rebook you or refund that session, as you choose. |
| CV / LinkedIn optimization | Refundable within 7 days if no report or rewritten content has been generated. Once delivered, no refund, but we will make reasonable corrections if something is wrong. |
| Packages (Interview Ready, CV + LinkedIn, Career Starter, Complete, VIP) | Full refund within 7 days if nothing in the package has been used. If part has been used, no refund, unless the service had a serious fault caused by us (see section 4). |
| Job Leads Basic / Pro (monthly) | Cancel at any time and the next month is not charged. No refund for the current month already paid. |
3. Paying in parts
- If you ask for a refund within 7 days of the first part and nothing has been used, the first part is refunded in full and no further parts are due.
- After a package has been used, parts already paid are not refundable, and remaining parts stay due under the payment plan.
- The 5% paying-in-parts charge is refundable only when the whole payment is refunded.
4. When something goes wrong on our side
If a service does not work because of our fault and we cannot fix it within a reasonable time, we will replace it, extend your access, or give a fair partial or full refund for the affected part, whatever the time since purchase.
5. Things that cannot be refunded
- Not getting a job, interview or visa. We never guarantee these.
- Changing your mind after using a service.
- Reward coupons and special discounts. They have no cash value. If an order paid partly with a coupon is refunded, only the money you actually paid is returned, and the coupon is cancelled.
- Accounts closed for breaking our Terms (for example, sharing paid PDFs or accounts).
6. Certificates and coupons after a refund
If a package is refunded, any certificate and reward coupon linked to it are cancelled.
7. How to ask for a refund
- Email ariseskill0310@gmail.com from your registered email, or use "Contact support" in your dashboard. Include your invoice number and the reason.
- We reply within 2 working days.
- Approved refunds go back to the original payment method (Razorpay or PayPal), usually within 5–10 working days, depending on your bank.
Refunds are made in the currency you paid in. We cannot control currency-conversion differences or charges made by your bank.
8. Chargebacks
Please contact us before opening a dispute with your bank or PayPal; we can usually solve the problem faster. Access may be paused while a dispute is open.